2. devices can’t connect to the internet
There are many reasons why you might lose connectivity, so it’s a good idea to let your computer run the generic troubleshooting guide first as it can solve minor issues.
Windows 10 users
- Search for “WiFi Troubleshooting” and click on “Identify and Repair Network Issues”.
- The system will perform a series of diagnostics as it attempts to restore connectivity. Most times, this involves resetting the network adapter.
- Press and hold the “Options” key while you click on the AirPort (WiFi) icon on the menu bar.
- Click on “Open Wireless Diagnostics”.
- Comply with the guidelines given on the screen.
If the above fails to solve your problem, “have you tried turning it off and on again?” is actually a legitimate fix on occasion as doing so resets the device, which can eliminate the issue.
Try this on both ends: disable the WiFi on your device (usually found on the toolbar), then re-enable it after a few seconds. If that doesn’t work, remove the current network from the saved networks list on the device and try connecting again.
Alternatively, switch off and unplug your modem or router, then leave it unplugged for 30 seconds before reconnecting it and turning it back on.
As a last resort, try restarting your device. If that still doesn’t help, you may need to call in the experts.