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How We Bring Fibre Broadband To You
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We have a mission: to get Malaysians up to speed. We believe everyone deserves fast Internet and that fibre broadband is the way to go. Fibre optic cables are more secure, resilient and transfer data faster compared to traditional copper cables.

We’re proud to say that we’ve built our own 100% fibre optic network. What this means is that we have total control over the quality of our connections, translating to a reliable and high quality service for you.

But how do we get fibre broadband to your home? Read on to find out.

laying the groundwork

Like copper phone lines, fibre optic cables can either be laid underground in ducts or strung across utility poles. However, both methods come with their own challenges.

1. Stringing fibre across utility poles

In theory, we could plant our own poles. In practice, that’s easier said than done.

Electricity and telephone poles from Tenaga Nasional (TNB) and Telekom Malaysia (TM) already take up too much space along the streets. We haven’t been able to get access to their poles and there isn’t room to add ours in order to serve landed areas.

Additionally, town councils consider poles an eyesore and we simply can’t get approval from them to plant more.

We don’t want to rent TM’s existing network as we wouldn’t be able to control quality and speed. Our 100% fibre broadband network runs purely on our own infrastructure and so does our submarine cable network, which connects to the global Internet across four continents. We believe that’s what sets us apart.

2. Laying new ducts and fibre

A lot of work is involved in laying fibre underground. We would have to dig up the road, lay the fibre and duct and cover it up again.

Because of the scope of work involved and the disruption it causes to residents, such as noise and traffic, the approval process from town councils and resident’s associations is much lengthier.

where can we go?

We aim to find the most efficient way of using our resources to deliver quality Internet to the most number of people possible. So far, we’ve been focusing on:

1. High-rise buildings

Fibre runs through the main ‘spine’ of a high-rise building, so wiring a single building allows us to service multiple units at once.

2. New landed developments

Fast Internet is essential for a digital lifestyle and this can only be achieved with the availability of fibre. As demand grows for fibre infrastructure to support high-speed Internet, developers are building fibre ducts and laying fibre in new townships in order to provide this basic utility to their homeowners. This makes it much faster for us to deploy our service in those areas.

With older landed properties, since we aren’t able to plant new poles, we have to dig up a far longer stretch of road to lay fibre to each individual house. This is much more disruptive and as a result, it’s much harder to get approval from town councils and it takes much longer to deploy our service.

The feasibility of bringing fibre to an area has to be thoroughly considered before we commit to expanding our coverage, which is why this process takes some time. But our ultimate goal is to bring the whole of Malaysia up to speed and we’re working hard towards realising that dream.

other factors that determine coverage expansion

The management of your building is also a factor in determining whether we can bring fibre broadband to you. Support from tenants is key to us getting access from building managements if they are keen on receiving our fibre broadband.

If enough tenants of a building convince the management to write to us and request for our fibre broadband, we try to prioritise those applications as it means we already have permission to enter. So get your neighbours and building management to support you!

We’ll Still Try Our Best To Get Fibre Broadband To You!

We’re constantly working on bringing fibre to you. Covered areas will show up on our Coverage Checker, so do check back.

You can also keep an eye on our Facebook page, where we make regular announcements on new coverage areas.

We look forward to serving you!

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